Account & Data Deletion

01What this page is for

This page explains how to request deletion of your account and associated data for Trackborne, the time-trial racing game published by the Trackborne team. You can request deletion whether you play as a guest or with a linked email account. For full details on what we collect and why, see the Privacy Policy.

02How to request deletion

Option A — in the app (fastest):

• Open Trackborne and go to Settings → Account.
• Choose the account deletion option and confirm.

Option B — by email:

• Send an email to trackborne@codexplore.id with the subject "Account deletion request".
• Include your in-game username.
• If your account has a linked email, send the request from that email address so we can verify it is really you.
• If you play as a guest (no linked email), tell us your username and approximately when you last played. We may ask follow-up questions (for example, recent race times) to make sure nobody else can delete your account.

03What gets deleted

When your deletion request is processed, we delete the data linked to your account:

• Account data — username, linked email address, and password hash;
• Gameplay data — race times and records, leaderboard entries (all-time and seasonal), medals, unlocked tracks, and quest progress;
• Economy data — Flux balance, transaction history, and owned skins;
• Technical data — installation identifier, login sessions, and device metadata.

Your entries are removed from public leaderboards as part of the deletion.

04What may be kept, and for how long

• Anonymized aggregate statistics (for example, total races driven on a track) that no longer identify you may be retained.
• Purchase and transaction records may be retained where we are legally required to keep them (for example for tax, accounting, or fraud prevention), and are deleted once that legal retention period ends.
• Google Play purchase history is held by Google under Google's own policies; we cannot delete it for you.

05Timeline

We confirm and process verified deletion requests within 30 days. In-app deletions take effect immediately; leaderboard entries disappear shortly after processing.

06Contact

Questions about deletion or privacy: trackborne@codexplore.id